Supervisor, Medical Records and Referrals

Job Title: Supervisor, Medical Records and Referrals Reports To: Manager, Clinical Navigation Systems Job Summary: Supervises Referrals and Medical Records staff, activities, and programs as an integral member of the Health Center Management Team.
Qualifications and Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required.
Job duties may be modified at any time based on business needs.
Essential Job Duties: Provides Proactive Program Management Supervises Referrals and Medical Records staff, to include hiring, training, evaluating, and conducting disciplinary actions and other personnel actions as required.
Assists in providing customer service and operational training, hands-on coaching, and other staff development tools and resources to clerical staff.
Monitors performance of supervised departments to ensure they operate in an efficient and consistent manner and that the patients receive high quality customer service.
Assesses department needs and participates in the development of policies and procedures regarding supervised departments.
Ensures operations are compliant with CCHCI policies and procedures as well as all local, state and federal laws and regulations.
Conducts regular operational meetings effectively.
Performs Day to Day Operations Takes patient and staff complaints/compliments and involves other necessary staff to assess and resolve the situation.
Prepares and adjusts work schedules to ensure that operations are effective.
Performs administrative, referral clerk, and medical records clerk duties as needed.
Required Minimum Qualifications - Education, Experience, Certificates & Licenses: High School Diploma/GED and 2 years of experience in medical records, referrals or customer services related field OR Associates degree in psychology, social work, medical case management, nursing, healthcare administration, public health, business management or a related field.
Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.
Preferred Qualifications - Education, Experience, Certificates & Licenses: Bachelor's degree in psychology, social work, medical case management, nursing, healthcare administration, public health, business management or a related field preferred.
Supervisory or other leadership experience preferred.
Required Language Skills: Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
Bilingual in English and Spanish preferred, but not required.
Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.
Physical Requirements: Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
Ability to continuously remain in a stationary position.
Ability to occasionally move about inside the workplace to access files, office machinery, etc.
Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers, telephone, and other office machinery.
Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
Ability to discern the nature of sounds at a normal spoken volume.
Other Required Knowledge, Skills, and Abilities: Ability to add, subtract, multiply, and divide in all measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to skillfully gather and analyze data.
Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
Displays a high level of critical thinking and problem-solving skills.
Knowledge of medical records, referrals and prepaid health plans preferred.
Knowledge of HIPAA and Corporate Compliance rules and regulations.
Knowledge of Human Resources Policies and procedures and Employee Handbook.
Computer literacy is required with proficiency in the use of all Microsoft Office programs.
Knowledge of Electronic Health Records preferred.
Ability to employ motivational techniques to train, mentor, and lead staff.
Demonstrated leadership skills with ability to build effective teams.
Work Environment & Conditions: Work environment is typical of an administrative office setting with no substantial exposure to adverse environmental conditions.
Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.
Work requires the ability to be contacted by cell phone during or outside of regular work hours.
Cell Phone stipend will be provided.